Infrastructure Services

Technology Services designs and maintains the technology infrastructure for the University. This includes network, telephone, office technology, servers, production storage systems and related systems and services. More detail on these services is provided below.

  • Collaboration Systems

    Technology Services coordinates with its providers for collaboration services such as email, calendaring, file sharing and audio/video conferencing. Technology Services configures and maintains the CUA specific information for these systems.

  • Data Centers

    Technology Services maintains data centers in support of the university’s network and compute services. It works with Facilities and service providers to ensure that university data centers have adequate cooling, power, and protection from fire and water hazards.
  • Disaster recovery

    Technology Services ensures that backups of central production data exist in the event of system failure. Technology Services identifies, configures and upgrades enterprise backup hardware, software and media to accomplish these backups. Technology Services provides for emergency operation of key production software systems in an alternate data center. Technology Services ensures that key data is regularly migrated off campus.
  • Network directory services

    Technology Services configures and maintains network directory and identity management services, maintains domain security policies, and creates and maintains network user accounts. Technology Services monitors network directory services functions, and corrects problems as necessary.
  • Network and Telephone

    Technology Services installs and configures all networking equipment for the university, including routers, switches, hubs, wireless access points, network monitoring software to maintain good levels of network reliability and performance, as well as all necessary network security equipment, such as firewalls and network filtering appliances. Please see this list of allowable network devices. Technology Services coordinates with its telephone providers for voice calling services, voicemail and phone handsets. Technology Services manages the university’s technology relationship with its Internet providers.
  • Office technology

    Technology Services configures desktop computer software images and installation services; network printers; and telephones for faculty and staff, and maintains the necessary software on these computers - office productivity suites, web browsers, and other utilities, including security software.

  • Servers and data storage

    Technology Services specifies, installs and maintains central server, virtualization/cloud compute and storage systems. Technology Services configures operating systems, applies operating system patches and upgrades, and monitors system functions and resources, correcting problems as necessary. Technology Services provides guidance to schools and academic departments needing to run servers and storage systems for instructional or research purposes.