User Services is dedicated to helping the University community make effective use of technology. Our team provides comprehensive support for University-owned desktops and laptops, software, and network printers across all offices, classrooms, and computing labs.

Support Hours

The Service Desk is the central hub for all User Services requests and operates on the following schedule:

  • Monday – Friday: 8:00 AM – 6:00 PM (Fully Staffed)

  • Weekends: Available for limited support and outages

Contact Us

When in doubt, start with the Service Desk. Whether you are working with our specific departmental experts or need general troubleshooting, we will help direct you to the best resources to meet your needs!

  • Service Desk Technology Support

    Technical Support
    Website: techsupport.cua.edu
    Email: techsupport@cua.edu
    Phone: 202-319-4357 (-HELP)

    Classroom Emergency Support
    Phone: 202-319-6432
    Monday - Friday 8:00am - 6:00pm

    Service Desk Location & Hours
    117 Leahy Hall
    Monday - Friday, 8:00am - 6:00pm

  • Cardinal Voice

    Cardinal Voice is the Catholic University telephone system. User Services include assisting you with the features of your desk phone and softphone using the Zoom app. Technology Services also deploys the phone sets in offices and shared areas, and troubleshoots any problems with their operation.

  • Classroom support

    Learn about software installed in classrooms, and how Faculty can request classroom software each semester. User Services also includes classroom audio/visual support.

  • Digital Signage

    Digital signs are found in various locations around campus. To learn about the support model for digital signage, and for information on how to obtain digital signage in your area, please visit the Digital Signage page.

  • Equipment Rentals

    Technology Services offers a limited set of hardware that can be borrowed for events on and off campus. Please submit a request by emailing techsupport@cua.edu.

  • Hardware and Software support

    User Services includes support for the software installed by Technology Services on University-owned computers. Technology Services troubleshoots and resolves hardware and software problems on those systems.

  • Mobile device support

    User Services includes assisting students, faculty and staff configure their University- or personnally-owned mobile devices, such as smart phones and tablets running Apple iOS or Google Android, or laptops running Apple macOS or Microsoft Windows, to

  • Residence Hall Support

    User Services covers residence hall technology. We work to keep the network and television infrastructure (equipment, cables, wall jacks) in the residence halls in good working order, and help residents stay informed about safe computing practices.