User Services include a 24x7 technology help line and a staffed Service Desk during extended weekday hours that provide support for University-owned desktop and laptop computers, software and network printers in offices, University classrooms and computing labs, and help individual users make effective use of technology services.
When in doubt, start with the Service Desk and we’ll help direct you to the best resources to meet your needs!
Service Desk Technology Support
Phone: 202-319-4357 (-HELP)
Classroom Emergency Support
Monday - Friday 8:00am - 9:00pm
Service Desk Location & Hours
117 Leahy Hall
Monday - Friday, 8:00am - 9:00pm
Cardinal VoiceCardinal Voice is the Catholic University telephone system. User Services include assisting you with the features of your desk phone and the MiCollab presence/softphone app. Technology Services also deploys the phone sets in offices and shared areas, and troubleshoots any problems with their operation.
Classroom supportLearn about software installed in classrooms, and how Faculty can request classroom software each semester. User Services also includes classroom audio/visual support.
Digital SignageDigital signs are found in various locations around campus. To learn about the support model for digital signage, and for information on how to obtain digital signage in your area, please visit the Digital Signage page.
Equipment RentalsTechnology Services offers a limited set of hardware that can be borrowed for events on and off campus. Please submit a request by emailing firstname.lastname@example.org.
Hardware and Software supportUser Services includes support for the software installed by Technology Services on University-owned computers. Technology Services troubleshoots and resolves hardware and software problems on those systems.
Mobile device supportUser Services includes assisting students, faculty and staff configure their University- or personnally-owned mobile devices, such as smart phones and tablets running Apple iOS or Google Android, or laptops running Apple macOS or Microsoft Windows, to
- access Cardinal Mail Google G Suite services,
- use multifactor authentication for University services, and
- make VPN connections to the campus network.
Residence Hall SupportUser Services covers residence hall technology. We work to keep the network and television infrastructure (equipment, cables, wall jacks) in the residence halls in good working order, and help residents stay informed about safe computing practices.