Cardinal Voice: The Official University Phone System
Welcome to Cardinal Voice, The Catholic University of America's official communications platform, powered by Zoom Phone. This system unifies voice, video, and chat into the single, user-friendly Zoom application that you use for meetings, providing a seamless experience from any device, anywhere.
Whether you are on campus, at home, or traveling, Cardinal Voice provides a flexible, modern, and feature-rich phone service. This page is your central resource for user guides, phone model information, training, and support.
Getting Started with Cardinal Voice
Faculty and staff who are assigned a university phone number have access to the Cardinal Voice service. Once your number is assigned, it is automatically linked to your Zoom account, allowing you to make and receive calls through the application.
- Access on your Computer: Make and receive calls directly from the Zoom desktop application. If you don't have it, you can download it here. Simply sign in with your Catholic University credentials.
- Access on your Mobile Device: Download the Zoom mobile app from the Apple App Store or Google Play Store to take your university number on the go.
- Key Features: Enjoy modern features like voicemail transcription sent directly to your email, the ability to flip a call from your computer to your mobile device, call recording, and integrated presence status with your Google Calendar.
User Guides & Training Resources
Get the most out of Cardinal Voice with these helpful resources.
- Cardinal Voice Training Video: Watch our video guide to get started with Zoom Phone.
- For detailed info on the phone models and program, please click on this link. (Note: Google log in is required.)
- Zoom's Official 'Getting Started with Zoom Phone' Guide
- Zoom How-To Videos: A library of short, helpful video tutorials for various Zoom features.
- Official Zoom Help Center: The complete library of support articles and guides from Zoom.
Available Phone Models
While most users are encouraged to use the Cardinal Voice softphone on their computer and mobile devices, physical desk phones are available for certain roles. Below are the standard models and service levels deployed across the university.
| Handset Image | Service Level | Description | Handset & Key Features |
|---|---|---|---|
| N/A | Softphone Only | Access Cardinal Voice on a computer or mobile device without a physical desk phone. This is the standard for most users. | None |
 |
Courtesy Phone | Simple, cost-effective phone for common areas, including wall mounted. | Model: T31G
|
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Conference Phone | Speakerphone device perfect for conference calls. | Model: CP965
|
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Standard Desk / Shared Desk | Phone recommended for standard use by individuals, or in shared locations, like front desks. | Model: T33G
|
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Advanced Desk | Desk phone with a more advanced feature set, including a larger display and additional line keys. | Model: T46U
|
Detailed Feature Comparison
| Feature | Softphone | Courtesy Phone | Conference | Standard Desk | Advanced Desk |
|---|---|---|---|---|---|
| Domestic long distance, and International | Yes | Yes (International on request only) | Yes (International on request only) | Yes (International on request only) | Yes (International on request only) |
| Call transfer, forward, park | Yes | Yes | Yes | Yes | Yes |
| Voicemail (incl. email forwarding & transcription) | Yes | Yes (on request only) | Yes (on request only) | Yes | Yes |
| Conference call | Yes | Yes | Yes | Yes | Yes |
| Call handling (twinning & multi-device forwarding) | Yes | Yes | Yes | ||
| Softphone (desktop, web, mobile) | Yes | Yes | Yes | ||
| Escalate to Zoom Meeting & flip call between devices | Yes | Yes | Yes | ||
| Google Calendar Presence | Yes | Yes | Yes | ||
| Ring/Hunt groups | Yes (on request only) | Yes (on request only) | Yes (on request only) | ||
| Call directors | Yes (on request only) | Yes (on request only) | Yes (on request only) | ||
| Call delegation (call/pickup on behalf of individual or shared line) | Yes (on request only) | Yes (on request only) | Yes (on request only) |
Getting Help & Support
For any questions or issues with the Cardinal Voice service, please contact the Technology Services Service Desk.
- Website (Submit a Ticket): techsupport.cua.edu
- Email: techsupport@cua.edu
- Phone: 202-319-4357
Frequently Asked Questions (FAQs)
How do I set up my voicemail?
You can record your voicemail greeting and customize settings directly in the Zoom app. Click on your profile picture, go to 'Settings', then 'Phone', and scroll to the 'Voicemail' section. For a step-by-step guide, please see Zoom's official instructions.
Do I need to dial 9 to get an outside line?
No. The legacy requirement of dialing 9 to get an outside line is no longer necessary. You can now dial any 10-digit external phone number directly, just as you would from a mobile phone.
How does 911 service work with Zoom Phone?
Zoom Phone supports Enhanced 911 (E911) service. Your location for 911 purposes is based on the address registered to your phone. It is your responsibility to keep your emergency address updated in the Zoom application whenever you work from a new off-campus location. For complete details, please review Zoom's official E911 Notice.
Can I use a headset with Cardinal Voice?
Yes. Any standard computer headset with a microphone (USB, Bluetooth, or 3.5mm jack) will work with the Zoom application on your computer. This is the recommended way to ensure the best call quality.
How do I forward calls or set my business hours?
In the Zoom application's 'Phone' settings, you can customize call handling rules for your business, off-hours, and holidays to manage where your calls are routed. This allows you to forward calls to voicemail, another user, or an external number when you are busy or away.
Will I get to keep my phone number if I am a new employee?
Phone numbers are assigned based on department and role. In most cases, if you are taking over a role, you will be assigned the phone number previously associated with that position.
What about privacy?
Catholic University’s Zoom Phone service operates on Zoom’s enterprise-grade platform, which includes built-in security features and strong privacy protections. All voice traffic is encrypted in transit using industry-standard protocols.